Política de privacidade

Last Updated: March 10, 2026

At Olivia Maldonado, we are committed to protecting your privacy and ensuring a secure shopping experience. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit or make a purchase from www.oliviamaldonado.com (the "Site").

1. Compliance with Canadian Law (PIPEDA)

We manage your personal information in accordance with the Canadian Personal Information Protection and Electronic Documents Act (PIPEDA). By using the Site, you consent to the collection and use of information as outlined in this policy.

2. Personal Information We Collect

To provide you with our services, we collect the following:

  • Order Information: When you make a purchase, we collect your name, billing address, shipping address, payment information (processed securely through encrypted third-party gateways), email address, and phone number.

  • Device Information: We automatically collect certain information about your device, including your IP address, browser type, and time zone, via cookies and pixels.

  • Support Information: Any information you provide directly to us when communicating with our customer service team.

3. How We Use Your Information

We use your information to:

  • Fulfill Orders: Process payments, arrange for shipping (DDP), and provide order confirmations and invoices.

  • Fraud Prevention: Screen orders for potential risk or fraud to protect our customers and our business.

  • Communication: Provide updates regarding your order or respond to customer service requests.

  • Marketing: If you have opted-in, we may send you promotional emails about new products or special offers.

4. Sharing Your Personal Information

We share your information with trusted service providers to help us operate our store:

  • Shopify: We use Shopify to power our online store.

  • Logistics Partners: We share your shipping details with international and local carriers to ensure your order is delivered.

  • Legal Compliance: We may share information to comply with applicable laws and regulations, or to respond to a lawful request for information we receive.

We do not sell, rent, or trade your personal information to third parties for their commercial purposes.

5. International Data Transfers

Your information may be transferred to and processed in countries outside of Canada (including the United States and the EU) where our service providers, such as Shopify, maintain facilities. We ensure that these transfers are protected by appropriate legal safeguards.

6. Your Rights (PIPEDA & GDPR)

Under Canadian law, and where applicable, international laws, you have the right to:

  • Access: Request a copy of the personal information we hold about you.

  • Correction: Request that we correct any inaccurate or incomplete information.

  • Withdraw Consent: Opt-out of marketing communications at any time.

  • Deletion: Request that we delete your personal data (subject to legal or contractual obligations).

To exercise these rights, please contact us at info@oliviamaldonado.com.

7. Data Retention & Security

  • Retention: We retain your order information for our records as long as necessary to provide our services and comply with legal, tax, or accounting requirements.

  • Security: We use industry-standard encryption (SSL/TLS) to protect data during transmission. While no method is 100% secure, we follow all PCI-DSS requirements to protect your payment information.

8. Contact Information

For more information about our privacy practices, please contact us:

Olivia Maldonado Email: info@oliviamaldonado.com Registered Address (Admin Only): 2210 Bank Street, Suite 1034, Ottawa, ON K1V 1J5, Canada Customer Service Hours: Monday–Friday, 9:00 AM – 5:00 PM (EST)