Frequently Asked
Which payment methods can I use?
We offer several different payment methods including major providers like Mastercard, Visa, American Express, PayPal, Apple Pay as well as many different local payment methods.
What if my order arrives and it doesn't fit me?
Don't worry we got you covered! Just reach out our dedicated customer service team at info@oliviamaldonado.com and we will make sure that you can exchange your items to the size needed.
How do I wash my product?
For the best care of our clothing products, we advise using a washing machine with a lower temperature setting. This not only safeguards the garment but also promotes environmental conservation.
I received my item damaged, what now?
Rest assured, instances of products arriving damaged are extremely rare, thanks to our rigorous quality control measures conducted by our trained warehouse staff prior to shipping. However, should such an unlikely event occur, please send us a photo of the damage by getting in contact with our support staff. Simply send an e-mail info@oliviamaldonado.com . We will promptly dispatch a replacement at no extra cost, prioritizing your shipment.
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Free Shipping
Every order comes with free delivery anywhere in the World, no minimum spend required. Your items are packaged with care ensuring they arrive safely at your door.
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30-day Returns
If something isn't quite right, return it within 30 days of delivery.We make it simple because your satisfaction matters.
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Customer Support
Enjoy peace of mind knowing our dedicated customer support team is ready to assist with any question or concern to make your experience truly seamless.