FAQ

How can I contact Olivia Maldonado? You can reach us via email at info@oliviamaldonado.com. Our customer support team is available Monday through Friday, 9:00 AM – 6:00 PM (EST), to assist you with any questions. We aim to respond within 24–48 hours.

Do you ship worldwide? Currently, we exclusively serve and ship to customers within Canada to ensure a reliable and focused delivery experience for the Canadian market.

Where are the products shipped from? To offer a wide variety of high-quality fashion at competitive pricing, our products are shipped directly from our international partner warehouses to your Canadian address.

How long does delivery take?

• Processing Time: 1–2 business days.

• Transit Time: 5–8 business days.

• Total Estimated Delivery: 6–10 business days.

Will customs duties or taxes be charged? No. All orders are shipped DDP (Delivered Duty Paid). Prices are displayed in CAD and include all applicable import duties, customs fees, and taxes. The price you see at checkout is the final price; you will not be charged any additional fees upon delivery.

What if I do not receive my order? If your order has not arrived within 30 days from the shipment date, you are eligible for a full refund or a free replacement. Please contact us at info@oliviamaldonado.com so we can initiate a claim with the carrier.

How can I return an item? You can initiate a return within 30 days of delivery by emailing us at info@oliviamaldonado.com.

• Defective/Incorrect items: Return shipping is covered by us.

• Change of mind: Return shipping is the responsibility of the customer.

• Note: Items must be in original, unused condition with packaging and tags intact.

Which payment methods do you accept? We accept VISA, Mastercard, American Express, Apple Pay, Google Pay, Shop Pay, and UnionPay. All transactions are processed through secure, encrypted gateways.